Effective corporate citizenship professionals are always looking ahead, analyzing the environmental, social, and governance (ESG) issues that are emerging, and modifying their own efforts to plan and account for them. This is a complex task that only becomes more challenging as the global business context becomes more integrated.
Today, investors use social and environmental performance KPIs as a proxy for assessing the quality of management and—increasingly—to measure risk. Now, the conversation is no longer about whether a company should report, but rather what they should consider when they do. How can companies gain the greatest possible value from their reporting efforts? Where should companies set performance goals? How and what should they measure? What frameworks should they use? How will report readers use the information?