A few months ago, I wrote about the importance of operational resilience, and how corporate citizenship can play a role in helping companies survive and thrive. In order to compete and prosper over the long term—companies should do the work ahead of time that allows them to PASS through disruptions. To PASS, in short, is to:
Predict and prepare: Be proactive, not reactive.
Align your program with business strategy: Scan for risks, do what you can to avert them, and have a plan “B”.
Sponsorship: Enlist groups across and beyond the organization to make sure that everyone knows their role and why it is important.
Systems thinking: Consider technology systems, business processes, AND all of the people who interact with them. How can you build flexibility and redundancy in the systems so that if one node in your network is compromised, you can continue to operate?